EMOTIONAL INTELLIGENCE IN CONFLICT RESOLUTION¶
PROBLEMOS APRAŠYMAS | PROBLEM DESCRIPTION
Conflicts are inevitable in project management. Some project leaders and team members are able to resolve conflicts professionally but it is not the case for others. What are those project leaders and team members, who are unable to resolve project conflicts efficiently, missing?
KATEGORIJA | CATEGORY
Lyderystė | Leadership
REKOMENDACIJA | RECOMMENDATION
Collectivistic approach is the key to resolve conflicts inside traditional and culturally diverse project teams. These emotional intelligence competencies:
brilliant communication
empathy
are main contributors to fostering and enabling relevant conflict management styles (smoothing, compromising, collaboration and etc) the most and conflict resolution as a result. It is important to highlight that individuals involved in the conflict, both team members and project manager, are taking ownership in resolving it. Fast and efficient conflict resolution success strongly depends on brilliant communication as well as empathy shown from both conflict sides.
ŠALTINIS | SOURCE
Master thesis - EMOTIONAL INTELLIGENCE COMPETENCIES THAT FOSTER CONFLICT MANAGEMENT STYLES IN CULTURALLY DIVERSE TEAMS
AUTORIUS | AUTHOR
Rusnė Povilaitytė